Name, surname, website username, addresses, email address and telephone numbers.
New accounts and purchases.
To create an account on our website we need details to identify you and manage your account.
We also use this information to administer your account, to process and send you an order, including where you do not create an account but order as a “guest”.
To perform the contract between us.
Communicating about orders, returns and after sales service.
When you place an order, we use your details to confirm and accept the order and to send information on delivery.
Where you request to return a product, we need to identify you, your order and may communicate with you if you have queries or request to return a product.
To perform the contract between us.
To give effect to your legal rights and to comply with legal obligations.
Contacting you about new products, news and events.
We want to keep you informed about our new products and exciting news about our brand. We will only do this where you have asked us to contact you and you may ask us to stop at any time.
You can unsubscribe at any time via the link in the emails that we send to you or by contacting us at info@eightyfour.shoes.
It is in our legitimate interests to promote our brand, services and products.
We ask for your consent to contact you for marketing.
You provide this consent when you tick the box online, enter your email into our newsletter sign-up on the website or where you provide your details to a sales assistant in our boutique and request to be contacted.
Communicating with you when you contact us.
If you ask us a question, raise a concern or if you get in touch with us for any reason, we need to use your details to answer your question and communicate with you.
To perform the contract between us.
Payment processing.
We need personal data to process payments.
We do not have access to or store any card data. We use a third-party payment service provider to process payments.
Without your data we cannot process and receive your payment and you will not receive your order.
We also use this information when we process refunds to ensure the payment can be made and is made correctly.
To perform the contract between us.
To comply with our legal obligations.
To let you know if we change our terms and policies.
When we make significant updates to this policy, we want you to know about the changes. We will send an email to let you know what has changed and where you can review the changes and what this means for you and your data.
To perform the contract between us.
To comply with our legal obligations.
To prevent fraud, security breaches, legal violations and misuse of our website.
We need to check that payments made to us are genuine and not fraudulent.
We need to protect you against fraud and criminal activity and protect our business.
To comply with our legal obligations.
To send you “abandoned basket” emails.
If you are part way through our order process and the transaction is closed we may send an email to confirm whether you meant to cancel the order to give you the chance to restore the transaction.
This saves you having to go back to our site and repeat the order process.
You will only receive one email in a 7 day period. 30 days after the email is sent your email address will be anonymised on the system.
It is in our legitimate interests to check that everything is OK with your order, to ask if you would like to complete the transaction and to help track purchases on the website.
You can unsubscribe from these emails.
To send “back in stock” emails.
If you ask to be notified when a product is back in stock by giving us your email, we will contact you to confirm your request and then once more should the product come back into stock.
The email will contain an option to stop tracking the product at any time and email addresses will be automatically deleted after 120 days.
Email addresses submitted via this function will not be used for marketing or any other purposes.
To perform the contract between us and because you have asked us to do something before entering into the contract.
It is in our legitimate interests to offer this function to customers and to notify customers of stock and availability when requested.