We are unable to process any return, repair or exchange without:

- your name, address and contact details;

- proof of purchase or order number;

- inspecting the item first.

If you change your mind and wish to exchange an item, you must do so within 14 days of purchase, it must be in perfect condition and in undamaged original packaging.

We cannot accept responsibility for, or exchange or return, any item that has been repaired or altered by a third party. We are also unable to exchange or accept returns of customized items.

We use a third party collection service which can be scheduled Monday to Friday. Collection times cannot be guaranteed. Collection is only available in the same country as the original delivery.

Please note, we use your personal data (your name, address and contact details) to process and deal with your return, repair or exchange. We may need to share your details with collection service to deal with your request. We may store details to track any recurring requests.

Personal data is managed and handled in accordance with our privacy policy available here.

Where you purchase an item from www.eightyfour.shoes you are entitled to change your mind within 30 calendar days of delivery. You may cancel your order prior to delivery and request a refund or exchange.

If you return something that has been treated differently or obviously worn beyond just checking the fit, we won't accept the return.

If you wish to return an item it must be returned to us within 30 calendar days, following any instructions we provide. We recommend that you book your collection within 7 days of receiving your item.

Once we have received your return and we are verify it is in perfect condition, we will refund the original payment card within 14 days. Where we cannot accept your return, we will contact you to discuss the alternatives.

Where an item has a manufacturing fault we may be able to offer you a repair or replacement depending on the circumstances.

For items purchased from www.eightyfour.shoes please contact customercare@eightyfour.shoes with your contact details, proof of purchase and images of the items so we can assist you further.

If your item is covered by our warranty we will assess whether a repair or replacement is most appropriate. This policy covers manufacturing faults and imperfections but does not cover damage due to wear and tear or accidental damage.

Alterations or repairs not carried out by us will void this warranty as we cannot be responsible for any attempted repair, alteration or customization. 

Your statutory and legal rights remain unaffected.